Customer Services

Welcome! You have become part of a team ready to help you with your goals and dreams. Customer Services is a department made up of staff at the places you receive treatment, who are available to answer your questions, talk about your concerns, and make sure that you are receiving the services and supports that you need. Customer Service Representatives and Recipient Rights Officers are here to assist you as you make your way through your journey of recovery. You will find no wrong door in this department.


Your local Community Mental Health agency has a local person able to take your call that can help you with questions or concerns that you have. For Substance Abuse issues please call the SWMBH SUD Access Line. You will find contact information for both the Customer Service Representatives as well as Recipient Rights Officers in their respective sections.


To review a list of the area's authorized Providers, Click Here!



To view a listing of all Michigan Medicaid Health Plans by County, Click here!