Service Numbers

SWMBH Main Line: 800-676-0423
SWMBH Customer Service: 800-890-3712
SWMBH Compliance Hotline: 800-783-0914
SWMBH SUD Access Line: 800-781-0353
SWMBH Portal

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Crisis Phone Number: 1-800-675-7148

Member documents from SWMBH

If you’re looking for documentation about our community health services, including information about substance abuse treatment and the MI Health Link Handbook, you can find everything that you need on this page. Striving to keep our members informed and educated, Southwest Michigan Behavioral Health is committed to providing member-oriented, transparent community mental health services. If you have any questions that can’t be answered by these documents, we encourage you to reach out to us via our contact page.

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Member Documents

Member Documents (4 documents)

2017 SWMBH Handbook
1.30 MB
SWMBH Member Handbook 2017 (Spanish)
1.34 MB
SWMBH MI Health Link Handbook FY16
1.05 MB
SWMBH QAPI Program Description
103.42 KB

Member Newsletters

Member Newsletters (7 documents)

May 2017 Member Newsletter
6.46 MB
January 2017 Member Newsletter
5.13 MB
September 2016 Member Newsletter
1.89 MB
May 2016 Member Newsletter
4.37 MB
January 2016 Member Newsletter
1.05 MB
October 2015 Member Newsletter
860.41 KB
July 2015 Member Newsletter
3.48 MB

MI Health Link Policies

MI Health Link (1 documents)

SWMBH UM Program for MI Health Link Medicare
1.05 MB

SWMBH Policies

General Management (6 documents)

SWMBH 1.1 Policy Development and Approval Process
260.67 KB
SWMBH 1.2 Policy and Procedure Expectation
148.30 KB
SWMBH 1.3 Procurement
1.81 MB
SWMBH 1.4 New Hire Orientation and Training Schedule
545.00 KB
SWMBH 1.5 PTO Donations
208.84 KB
SWMBH 1.6 Driving Personal Vehicle Work
584.70 KB

Provider Network Management (19 documents)

SWMBH 2.1 Delegation of Credentialing
490.71 KB
SWMBH 2.2 Crdtlg Rcrdlg of Bhvl Hlth Prctnrs
1.02 MB
SWMBH 2.2A Attachment Applicant Credentialing Rights
70.95 KB
SWMBH 2.3 Crdtlg Org Prvds
817.04 KB
SWMBH 2.4 Clean Credentialing and Re-Credentialing Files
598.23 KB
SWMBH 2.5 Credentials Comm Conf of Cred Recs and Provider Nondiscrimination
704.91 KB
SWMBH 2.6 Org Providers Credentialing of Practitioners
1.12 MB
SWMBH 2.7 Provider Communication
485.59 KB
SWMBH 2.8 Network Directory and Network Reporting Obligations
683.42 KB
SWMBH 2.9 Participating Provider Precautionary Suspension
530.52 KB
SWMBH 2.10 Sub Contracting
730.27 KB
SWMBH 2.11 Out of network providers
483.40 KB
SWMBH 2.12 Network Adequacy Analysis
232.12 KB
SWMBH 2.13 Provider Network Monitoring
811.76 KB
SWMBH 2.14 Grievance and Appreal non-clinical
747.10 KB
SWMBH 2.15 Provider Training
1.07 MB
SWMBH 2.16 Criminal History Screening
1.60 MB
SWMBH 2.17 Provider Office Site Quality
220.35 KB
SWMBH 2.18 Ongoing Network Provider Monitoring
638.02 KB

Quality Management (7 documents)

SWMBH 3.1 QAPIP 2017
1.02 MB
SWMBH 3.2 Quality Assurance and Performance Improvement
489.56 KB
SWMBH 3.3 Behavior Treatment Review Committee (BTRC)
356.40 KB
SWMBH 3.4 Stakeholder Input and Satisfaction of Provider Services
339.09 KB
SWMBH 3.5 Incident Event and Death Reporting and Monitoring
685.87 KB
SWMBH 3.6 Access Standards and Monitoring
415.41 KB
SWMBH 3.7 Cultural and Linguistic Competencies
302.79 KB

Utilization Management (18 documents)

Consent to Share Behavioral Health Information for Care Coordination Purposes
36.74 KB
MHL Auth Request Sheet
94.78 KB
OMT
1.14 MB
Psychological-Neuropsychological Evaluation Request Form
151.64 KB
SmartCare MI Health Link Add-Remove User Form
38.99 KB
SmartCare SUD Add-Remove User Form
40.37 KB
SWMBH 4.1 Access Management Policy
589.34 KB
SWMBH 4.2 Utilization Management
797.23 KB
SWMBH P4.2.1 Access Mgmt Triage Referral Protocol
896.32 KB
SWMBH 4.3 Service Authorization Outlier Management (URAC)
5.40 MB
SWMBH 4.4 Medical Necessity Criteria Clinical Practice Guidelines
2.15 MB
SWMBH 4.5 Person Family Centered Planning Policy
1.21 MB
SWMBH 4.6 Self Determination Policy
3.26 MB
SWMBH 4.7 Competitive Employment For Disabled Persons
310.71 KB
SWMBH 4.8 Retrospective Review
157.48 KB
SWMBH MHL Outpatient Mental Health Auth Processes
43.14 KB
SWMBH MI Health Link Phone Numbers
77.79 KB
SWMBH Notice of Confidentiality and Privacy Practices Jan 2014
141.12 KB

Public Policy (1 documents)

SWMBH 5.1 Community Living
561.95 KB

Customer Service (10 documents)

SWMBH 6.1 Customer Services Roles and Delegation
370.10 KB
SWMBH 6.2 Community Benefit
199.01 KB
SWMBH 6.3 Advance Directives
646.65 KB
SWMBH 6.4 Customer Grievance Systems
1.26 MB
SWMBH 6.5 Limited English Proficiency
364.57 KB
SWMBH 6.6 Customer Advisory Committee
357.56 KB
SWMBH 6.7 Customer Education and Marketing Orientation
302.04 KB
SWMBH 6.8 Enrollee Rights and Responsibilities
198.70 KB
SWMBH 6.9 CS Policy Notification of Provider Network Changes
299.55 KB
SWMBH 6.10 Stipends To Customers and Family Members
1.09 MB

Information Systems Management (7 documents)

SWMBH 7.1 Data Storage Retention Maintenance
180.22 KB
SWMBH 7.2 Workstation Use
472.02 KB
SWMBH 7.3 Internet Acceptable Use
365.72 KB
SWMBH 7.4 ISM Information Security
510.19 KB
SWMBH 7.5 IT Requisition
148.14 KB
SWMBH 7.6 Privacy Folder Access
325.86 KB
SWMBH 7.7 Portal Access
557.70 KB

Financial Management (1 documents)

SWMBH 8.4 Approval Limits Policy
132.61 KB

Claims (13 documents)

SWMBH 9.1 Claims Adjudication
197.73 KB
SWMBH 9.2 Claims Overpayment and Refunds
90.27 KB
SWMBH 9.3 Electronic Claims Submission
113.46 KB
SWMBH 9.4 Provider Communication
145.96 KB
SWMBH 9.5 Provider Claims Grievances and Appeals
215.89 KB
SWMBH 9.6 State and Federal Regulations
173.28 KB
SWMBH 9.7 Paper Claims Control
185.85 KB
SWMBH 9.8 Enrollee Cost Sharing
114.17 KB
SWMBH P9.8 Enrollee Claims Status Script
118.20 KB
SWMBH 9.9 Member Plan Coverage Eligibility Determination
156.98 KB
SWMBH 9.10 Timely Payment of Claims Quality Assurance MI Health Link
192.52 KB
SWMBH 9.11 Claim Denials Due to Member Coverage
174.58 KB
SWMBH 9.12 Financial Liability Determination ATP
4.00 MB

Compliance (22 documents)

SWMBH 10.1 Corporate Compliance Plan FINAL
5.30 MB
SWMBH 10.2 Comp Policy Development of Comp Plan Policies and Procedures
588.32 KB
SWMBH 10.3 Code of Conduct Distribution and Training
1.66 MB
SWMBH 10.4 Compliance Oversight Committee
590.36 KB
SWMBH 10.5 Compliance Education and Training
611.58 KB
SWMBH 10.6 Compliance Reporting Responsibilities
578.52 KB
SWMBH 10.7 Compliance Auditing and Monitoring
594.94 KB
SWMBH 10.8 Compliance Reviews and Investigations for Reporting
822.40 KB
SWMBH 10.9 Compliance Enforcement and Discipline
553.32 KB
SWMBH 10.10 Conflict of Interest
1.99 MB
SWMBH 10.10a COI Waiver SWMBH Board
514.94 KB
SWMBH 10.11 Fraud and Abuse
676.98 KB
SWMBH 10.12 Freedom of Information Request Policy
2.90 MB
SWMBH 10.13 Federal Program Eligibility Screening and Exclusion Disclosure
1.30 MB
SWMBH 10.14 Appeal Process For Compliance Decisions
582.72 KB
SWMBH 10.15 Clinical Documentation Review Policy
727.59 KB
SWMBH 10.16 Breach Team Program Oversight
1.67 MB
SWMBH 10.17 Social Security Privacy Policy
606.85 KB
SWMBH 10.18 Breach Notification
1.01 MB
SWMBH 10.20 Compliance Document Retention
601.37 KB
SWMBH 10.21 Use of MDHHS Standard Consent Form
559.81 KB
SWMBH 10.22 Requirement for Reporting and Returning Overpayments
519.08 KB

Substance Abuse Treatment and Prevention (23 documents)

SWMBH 11.1 Treatment Planning SUD
419.20 KB
SWMBH 11.2 SA Wait list
220.01 KB
SWMBH 11.3 Womens Treatment
453.75 KB
SWMBH 11.4 Services for Women and their Children
163.04 KB
SWMBH 11.5A Communicable Disease Testing Education
445.79 KB
SWMBH 11.5A Communicable Disease Testing Education
452.32 KB
SWMBH 11.6 Cnfdlty Dsclsre of SA Info
786.28 KB
SWMBH 11.7 MI Child Admin CA Services
522.45 KB
SWMBH 11.8 Professional Development Plan
194.61 KB
SWMBH 11.9 Fetal Alcohol Spectrum Disorders
351.06 KB
SWMBH 11.10 Substance Abuse Prevention Services (1)
1.67 MB
SWMBH 11.11 Recipient Rights of SA Consumers
371.75 KB
SWMBH 11.13 Substance Abuse Service Auth Guidelines
248.52 KB
SWMBH 11.14 Admission Criteria and Intake Procedures SARF
649.40 KB
SWMBH 11.15 Referrals for SARF
173.37 KB
SWMBH 11.16 Staff Development Program SARF
160.45 KB
SWMBH 11.17 Substance Abuse Services for Minors
151.68 KB
SWMBH 11.18 OMT
1.35 MB
SWMBH 11.19 Substance Abuse Operating Manual SARF
108.57 KB
SWMBH 11.20 Disclosure of Conf Info SARF
1.29 MB
SWMBH 11.21 Substance Abuse Treatment Documentation SARF
450.19 KB
SWMBH 11.22 Transportation
157.25 KB
SWMBH P11.22.1 Transportation
641.07 KB

Clinical Practices (21 documents)

SWMBH 12.1 Assessment and Services for Co-Occurring Disorders
489.90 KB
SWMBH 12.2 Integrated Collaborative Care
636.24 KB
SWMBH 12.3 Emergency Mental Health Services
533.58 KB
SWMBH 12.4 Electroconvulsive Therapy
329.89 KB
SWMBH 12.5 Discharge Planning and Follow-Up
208.91 KB
SWMBH P12.5.1 Discharge and Follow-Up Procedure
272.21 KB
SWMBH 12.6 County of Financial Responsibility (COFR)
454.72 KB
SWMBH 12.7 Pre-Admission Screening
373.49 KB
SWMBH 12.8 Autism Services policy
979.61 KB
SWMBH P12.8.1 Autism Benefit Enrollment and Authorization Procedure
351.48 KB
SWMBH 12.9 Recovery Relapse Effective Freedom
254.99 KB
SWMBH 12.10 Trauma Informed System of Care
274.71 KB
SWMBH 12.11 Clinical Documentation
866.10 KB
SWMBH 12.12 Jail Diversion
238.21 KB
SWMBH 12.12A Jail Diversion Practice Guidelines
844.51 KB
SWMBH 12.13 Supports Intensity Scale
206.93 KB
Self Determination Practice & Fiscal Intermediary Guideline
2.43 MB
Inclusion Practice Guideline
279.83 KB
Housing Practice Guideline
238.78 KB
Consumerism Practice Guideline
376.32 KB
Family-Driven and Youth-Guided Policy/Practice Guideline
922.26 KB
For the SWMBH Main Line, call
For the SWMBH Compliance Hotline, call
For SWMBH Customer Service, call
For the SWMBH SUD Access Line, call