Service Numbers

Main Line: 800-676-0423
Customer Service: 800-890-3712
Compliance Hotline: 800-783-0914
Substance Abuse Treatment Access: 800-781-0353

Veteran Navigator: 269-488-6853

SWMBH Commons – Partners

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Health care, behavioral health care, mental health services, and more

Southwest Michigan Behavioral Health to Withdraw
from MI Health Link Demonstration
Effective December 31, 2022

Read More Here

MHL Member FAQs

MI Health Link is a health plan that launched on March 15, 2015 and is available to many of you in our area. MI Health Link will allow you to use one card to get health care, behavioral health care, home and community-based services, nursing home care and medications all through one health plan. Nearly 8,000 people in the Southwest Region have already been enrolled in this plan. You will have your choice of doctors and other providers within your health plan’s network who will work together to give you the care you want and need.

If you choose to join the MI Health Link health plan, you will have your own Care Coordinator who will help link you to your doctors, pharmacies, behavioral health care and long term care supports and services through your health plan. The Care Coordinator will also help make sure that all your doctors and other providers work together to meet your needs and honor your choices. This person will assist with your care plan, answer your questions, help get appointments and services, arrange transportation, and more.

Advantages of MI Health Link Program

MI Health Link offers many benefits to enrollees. Some of these benefits include:

  • Care Coordination
  • An extensive provider network offering mental health services and substance use disorder treatment
  • Community-based services such as: Community Living Supports, ACT Team Services, and Case Management
  • Services with in-network providers are available at no cost to members
  • Outpatient Services include: therapy and psychiatric medication management

MI Health Link offers an integrated approach to health care through your Integrated Care Organization (Meridian or Aetna). The MI Health Link program is offered to individuals who:

  • Have full Medicare and full Medicaid
  • Are 21 years of age or older
  • Live in one of the following counties: Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, and Van Buren

MI Health Link Ombudsman Program (MHLO)

The MHLO role is designed to:

  • Empower you and provide support in resolving problems with your health care, behavioral health care, and long-term services and supports;
  • Help you to investigate and work to resolve problems with your health plan;
  • Address concerns such as:
    • Difficulty reaching or working with Care Coordinators
    • Confusion about coverage and rights
    • Trouble identifying providers
    • Requests for additional services or supports

You can reach MI Health Link Ombudsman at 1-888-746-6456, Mon-Fri 8am-5pm or

Still have questions about MI Health Link?

For General information on MI Health Link click here to visit the official MDHHS MI Health Link Page

If you need to file a grievance, you may do so through 1-800-Medicare (1-800-633-4227). You may also fill out the electronic Grievance form, found here on the web site.

For the SWMBH Main Line, call
For the SWMBH Compliance Hotline, call
For SWMBH Customer Service, call
For SWMBH Substance Use Treatment Access, call
For SWMBH Veteran Navigator