Service Numbers

Main Line: 800-676-0423
Customer Service: 800-890-3712
Compliance Hotline: 800-783-0914
Substance Abuse Treatment Access: 800-781-0353

Veteran Navigator: 269-488-6853
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SWMBH Commons – Partners

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Member Resources

To help our members find the information that they need, Southwest Michigan Behavioral Health (SWMBH) has gathered a list of resources for you. If you are looking for information about our services, you can find everything that you need on this page. SWMBH is committed to providing person-centered services. If you do not find the information you are looking for on this page, please reach out to us by our contact page. You can also call customer services at 1-800-890-3712.

  • Download PDF Reader. You may need this reader (Adobe) to access some of the documents listed below. If you have trouble viewing a document, please call us.
  • You can find our Handbooks, complaint forms, and information from our Quality Assurance team in the Member Documents tab below.
  • You can find current and past editions of our newsletter in the Member Newsletters tab below. These publications tell you what has been happening in the SWMBH region.
  • You can find our SWMBH agency policies in the tabs below.
  • myStrength! Sign up for free, unlimited access to personalized help with your behavioral health. From resiliency to well-being, myStrength’s digital behavioral health solutions empower people with engaging and clinically proven resources. Click Here to sign up and enter the access code: SWMBH
  • headspace  is another great resource that is available to everyone and was launched April 17, 2020 by Governor Whitmer, offering free mental health resources during the COVID-19 Pandemic.

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Member Documents

Member Documents (8 documents)

MI Health Link Member FAQs
203.56 KB
Customer Handbook
7.59 MB
Customer Handbook Insert 2022
86.61 KB
Customer Handbook Spanish (Manual para el cliente)
1.33 MB
Customer Handbook Insert 2022 Spanish
170.45 KB
Notice of Confidentiality and Privacy Practices
141.12 KB
Medicaid Fair Hearings Brochure
130.74 KB
Advance Directives
260.01 KB

Member Newsletters

Member Newsletters (4 documents)

January 2023 Customer Communicator
1.11 MB
October 2022 Customer Communicator
1.54 MB
May 2022 Customer Communicator
2.77 MB
January 2022 Customer Communicator
1.46 MB

SWMBH Policies

General Management (3 documents)

SWMBH 1.7 Substance Abuse Community/Block Grant Authorized Use for Treatment Services
568.23 KB
SWMBH 1.9 Infection Control
258.34 KB
SWMBH P1.9.1 Infection Control Procedure-COVID-19 Return to Work
340.50 KB

Provider Network Management (20 documents)

SWMBH 2.1 Delegation of Credentialing
203.88 KB
SWMBH 2.2 Credentialing and Re-Credentialing - Behavioral Health Practitioners
629.03 KB
SWMBH 2.3 Credentialing and Re-Credentialing - Organizational Providers
385.77 KB
SWMBH 2.4 Clean Credentialing and Re-Credentialing Files
209.99 KB
SWMBH 2.5 Credentialing Committee, Confidentiality of Credentialing Records, and Provider Nondiscrimination
215.80 KB
SWMBH 2.6 Organizational Providers Credentialing of Practitioners
207.24 KB
SWMBH 2.7 Provider Communication
203.45 KB
SWMBH 2.8 Network Directory and Network Reporting Obligations
347.51 KB
SWMBH P2.8.1 Network Reporting and Access Remediation
333.77 KB
SWMBH 2.9 Participating Provider Precautionary Suspension
215.91 KB
SWMBH 2.10 Sub Contracting
245.96 KB
SWMBH 2.11 Out of Network Providers
202.53 KB
SWMBH 2.12 Network Adequacy Analysis
232.12 KB
SWMBH 2.13 Provider Network Monitoring
848.52 KB
SWMBH 2.14 Grievance and Appeal - Non-Clinical
228.45 KB
SWMBH 2.15 Provider Training
399.27 KB
SWMBH 2.16 Criminal History Screening
232.64 KB
SWMBH 2.17 Provider Office Site Quality
942.25 KB
SWMBH 2.18 Ongoing Network Provider Monitoring
211.11 KB
SWMBH 2.19 Provisional Provider Approval for Home and Community-Based Services (HCBS)
697.01 KB

Quality Management (8 documents)

SWMBH 3.1 QAPIP 2020
3.75 MB
SWMBH 3.2 Quality Assurance & Performance Improvement
353.99 KB
SWMBH 3.3 Behavior Treatment Review Committee
346.79 KB
SWMBH 3.4 Member Input and Satisfaction of Provider Services
342.42 KB
SWMBH 3.5 Incident Event Reporting and Monitoring
376.30 KB
SWMBH 3.6 Access Standards and Monitoring
664.84 KB
SWMBH 3.7 Cultural and Linguistic Competency
561.50 KB
SWMBH 3.8 Jail Diversion
315.55 KB

Utilization Management (21 documents)

SWMBH Call Center Process Flow Charts
352.31 KB
Call Center Phone Tree
205.08 KB
Psychological-Neuropsychological Evaluation Request Form
151.64 KB
SWMBH Notice of Confidentiality and Privacy Practices Jan 2014
141.12 KB
SWMBH 4.1 Access Management Policy
384.95 KB
SWMBH 4.2 Utilization Management
366.89 KB
SWMBH P4.2.1 Access Management, Triage, and Referral Protocol Procedure
555.04 KB
SWMBH 4.3 Service Authorization Outlier Management (URAC)
466.99 KB
SWMBH P4.3.1 Private Duty Nursing Procedure
2.41 MB
SWMBH 4.4 Medical Necessity Criteria Clinical Practice Guidelines
165.35 KB
SWMBH 4.5 Person Family Centered Planning Policy
1.67 MB
SWMBH 4.6 Self Determination Policy
3.26 MB
SWMBH 4.7 Competitive Employment For Disabled Persons
310.71 KB
SWMBH 4.8 Retrospective Review
333.45 KB
SWMBH P4.8.1 Processing Retrospective Review Requests Procedure
219.60 KB
SWMBH 4.9 Medication Assisted Treatment - Methadone
905.85 KB
SWMBH P4.9.1 Medication Assisted Treatment - Methadone Procedure
355.46 KB
SWMBH 4.10 Levels of Care
403.03 KB
SWMBH 4.11 SMI and SED Specialty Services Eligibility
729.21 KB
SWMBH 4.12 Continued Stay Review Denials
361.85 KB
SWMBH P4.12.1 Processing Continued Stay Review Denials
326.77 KB

Public Policy (4 documents)

State of Emergency Resolution
855.56 KB
EO 2020-154
230.99 KB
2020-EO-48
288.30 KB
SWMBH 5.1 Community Living
561.95 KB

Customer Service (13 documents)

SWMBH 6.1 Customer Services Roles and Delegation
347.95 KB
SWMBH 6.2 Advance Directives
374.79 KB
SWMBH 6.4 Customer Appeal Systems
514.43 KB
SWMBH 6.5 Limited English Proficiency
340.87 KB
SWMBH 6.6 Customer Advisory Committee
339.50 KB
SWMBH 6.7 Customer Education & Marketing Orientation
328.26 KB
SWMBH 6.8 Enrollee Rights and Responsibilities
331.48 KB
SWMBH 6.9 Notification of Provider Network Changes
315.60 KB
SWMBH 6.10 Stipends To Customers and Family Members
751.22 KB
SWMBH P6.4.1 Appeal
391.08 KB
SWMBH P6.4.2 Adverse Benefit Determination
369.38 KB
SWMBH 6.3 Customer Grievance System
397.78 KB
SWMBH P6.3.1 Grievance
375.87 KB

Information Systems Management (4 documents)

SWMBH 17.2 Permissions Management
330.63 KB
SWMBH 17.5 Network Password Requirements
327.70 KB
SWMBH 17.6 IT Security Review
312.07 KB
SWMBH 17.20 Information Security
327.88 KB

Financial Management (1 documents)

SWMBH 8.2 Cash Management for Grants and Contracts
370.01 KB

Claims (10 documents)

SWMBH 9.1 Claims Adjudication
307.30 KB
SWMBH 9.2 Claims Overpayment and Refunds
347.23 KB
SWMBH 9.3 Electronic Claims Submission
469.75 KB
SWMBH 9.4 Provider Communication
303.18 KB
SWMBH 9.5 Provider Claims Grievances and Appeals
306.68 KB
SWMBH 9.6 State and Federal Regulations
306.40 KB
SWMBH 9.7 Paper Claims Control
366.87 KB
SWMBH P9.8.1 Denial Notifications
293.96 KB
SWMBH 9.8 Enrollee Cost Sharing
302.64 KB
SWMBH 9.9 Member Plan Coverage Eligibility Determination
302.03 KB

Compliance (27 documents)

SWMBH 10.1 Corporate Compliance Plan
309.24 KB
SWMBH 10.2 Development of Compliance Plan Policies and Procedures
575.84 KB
SWMBH 10.3 Code of Conduct Distribution and Training
572.81 KB
SWMBH 10.4 Compliance Oversight Committee
586.70 KB
SWMBH 10.5 Compliance Education and Training
325.38 KB
SWMBH P10.5.1 Effective Compliance Education and Training Procedures
559.34 KB
SWMBH 10.6 Compliance Reporting Responsibilities
580.63 KB
SWMBH 10.7 Compliance Auditing and Monitoring
574.81 KB
SWMBH 10.8 Compliance Reviews and Investigations for Reporting
807.45 KB
SWMBH P10.8.1 Compliance Reviews and Investigations for Reporting Procedure
1.33 MB
SWMBH 10.9 Compliance Enforcement and Discipline
325.19 KB
SWMBH 10.10 Conflict of Interest
1.13 MB
SWMBH 10.10a COI Waiver SWMBH Board
1.39 MB
SWMBH 10.11 Fraud and Abuse
661.67 KB
SWMBH 10.12 Freedom of Information Request Policy
1.13 MB
SWMBH 10.13 Federal Program Eligibility Screening and Exclusion Disclosure
560.19 KB
SWMBH P10.13.1 Ownership, Control & Criminal Convictions Disclosures
2.45 MB
SWMBH 10.14 Appeal Process For Compliance Decisions
589.74 KB
SWMBH 10.15 Clinical Documentation Review
727.59 KB
SWMBH 10.16 Breach Team Program Oversight
756.29 KB
SWMBH P10.16.1 Breach Oversight: Risk Assessment Procedure
1.64 MB
SWMBH P10.16.2 Breach Oversight: Breach Notification Procedure
372.86 KB
SWMBH 10.17 Social Security Privacy Policy
606.85 KB
SWMBH 10.18 Breach Notification
1.01 MB
SWMBH 10.20 Compliance Document Retention
586.26 KB
SWMBH 10.21 Use of MDHHS Standard Consent Form
625.88 KB
SWMBH 10.22 Requirement for Reporting and Returning Overpayments
519.08 KB

Substance Abuse Treatment and Prevention (24 documents)

SWMBH 11.1 Treatment Planning SUD
324.51 KB
SWMBH 11.2 SA Wait List
711.03 KB
SWMBH 11.3 Women's Specialty Treatment Services
353.02 KB
SWMBH 11.4 Services for Women and Their Children
375.53 KB
SWMBH 11.5 Communicable Disease Testing & Education
258.92 KB
SWMBH 11.6 Confidentiality and Disclosure of Substance Abuse Information
786.28 KB
SWMBH 11.7 MI Child Admin CA Services
522.45 KB
SWMBH 11.8 Professional Development Plan
194.61 KB
SWMBH 11.9 Fetal Alcohol Spectrum Disorders
324.80 KB
SWMBH 11.10 Substance Abuse Prevention Services (1)
445.21 KB
SWMBH 11.11 Recipient Rights of Substance Abuse Consumers
355.95 KB
SWMBH 11.13 Substance Abuse Service Authorization Guidelines
301.53 KB
SWMBH 11.14 Admission Criteria and Intake Procedures SARF
649.40 KB
SWMBH 11.15 Referrals for SARF
1.13 MB
SWMBH 11.16 Staff Development Program SARF
160.45 KB
SWMBH 11.17 Substance Abuse Services for Minors
151.68 KB
SWMBH 11.19 Substance Abuse Operating Manual SARF
108.57 KB
SWMBH 11.20 Disclosure of Confidential Information, Disposal of Records, and Discontinuation of an SUD Program - SARF
1.29 MB
SWMBH 11.21 Substance Abuse Treatment Documentation SARF
450.19 KB
SWMBH 11.22 Transportation
575.06 KB
SWMBH P11.22.1 Transportation Procedure
780.50 KB
SWMBH P11.22.2 Direct Referral to Detox/Residential Transportation Procedure
814.58 KB
SWMBH 11.23 Criminal Justice Transitional Care Planning
322.45 KB
SWMBH 11.24 Continuity of Care for Medications for Opioid Use Disorder
320.14 KB

Clinical Practices (28 documents)

SWMBH 12.1 Assessment and Services for Co-Occurring Disorders
489.90 KB
SWMBH 12.2 Integrated Healthcare
341.40 KB
SWMBH P12.2.1 Integrated Care Team Procedure
8.19 MB
SWMBH P12.2.2 Community Outreach Procedure
635.99 KB
SWMBH P12.2.3 Physical Health Communication
303.70 KB
SWMBH 12.3 Emergency Mental Health Services
322.88 KB
SWMBH 12.4 Electroconvulsive Therapy
336.18 KB
SWMBH P12.4.1 Electroconvulsive Therapy Procedure
283.44 KB
SWMBH 12.5 Discharge Planning & Follow-Up
348.43 KB
SWMBH P12.5.1 Discharge and Follow-Up Procedure
385.01 KB
SWMBH 12.7 Pre-Admission Screening
330.14 KB
SWMBH 12.8 Autism Services policy
25.70 MB
SWMBH P12.8.1 Applied Behavior Analysis (ABA)
5.60 MB
SWMBH 12.9 Recovery Relapse Effective Freedom
254.99 KB
SWMBH 12.10 Trauma Informed System of Care
367.33 KB
SWMBH 12.11 Clinical Documentation
343.92 KB
SWMBH P12.11.1 Clinical Documentation Procedure
327.15 KB
SWMBH 12.13 Supports Intensity Scale
315.30 KB
SWMBH 12.14 LOCUS - Fidelity & Inter-Rater Reliability
316.43 KB
SWMBH 12.15 COVID-19 Resource Support
317.27 KB
SWMBH 12.16 Person-Family Centered Planning
327.92 KB
SWMBH 12.17 Competitive Integrated Employment for Persons Served
343.65 KB
SWMBH 12.18 Clinical Practice Guidelines
321.26 KB
Self Determination Practice & Fiscal Intermediary Guideline
2.43 MB
Inclusion Practice Guideline
279.83 KB
Housing Practice Guideline
238.78 KB
Consumerism Practice Guideline
376.32 KB
Family-Driven and Youth-Guided Policy/Practice Guideline
922.26 KB
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