Service Numbers

Main Line: 800-676-0423
Customer Service: 800-890-3712
Compliance Hotline: 800-783-0914
Substance Abuse Treatment Access: 800-781-0353

Veteran Navigator: 269-488-6853
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Quality & Surveys

The Michigan Department of Health and Human Services requires that each PIHP have a Quality Assessment and Performance Improvement Program (QAPIP) that meets the standards based on the Guidelines for Internal Quality Assurance Programs, the Balanced Budget Act of 1997 (BBA), Public Law 105-33 and 42 Code of Federal Regulation (CFR) 438.359 of 2002.

SWMBH has a quality program that is in compliance with the Michigan standards by identifying 1) an adequate organizational structure which allows for clear and appropriate administration and evaluation of the QAPIP; 2) the components and activities of the QAPIP; 3) the role for recipients of service in the QAPIP; and 4) the mechanisms or procedures to be used for adopting and communicating process and outcome improvement.

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2023 Customer Satisfaction Survey

SWMBH is conducting a Satisfaction Survey for customers served by any CMH in the region – Barry, Berrien (Riverwood Center), Branch (Pines Behavioral Health), Calhoun (Summit Pointe), Cass (Woodlands BHN), Kalamazoo (ISK), St. Joseph, and Van Buren.

The survey is 100% voluntary and confidential.

The purpose of this survey is to collect your views on the services and programs you or your immediate family members have received. It takes ~3 minutes to complete.

Click Here to Complete Survey
or scan the QR code below.

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Quality Assurance and Performance
Improvement Program Plan

2022 QAPIP Plan

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Quality Assurance and Performance
Improvement Program Evaluation

2021 QAPIP Evaluation

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Customer Satisfaction Survey
2021 Customer Satisfaction Survey Results

For the SWMBH Main Line, call
For the SWMBH Compliance Hotline, call
For SWMBH Customer Service, call
For SWMBH Substance Use Treatment Access, call
For SWMBH Veteran Navigator