Quality & Surveys

The Michigan Department of Health and Human Services (MDHHS) requires that each specialty Prepaid Inpatient Health Plan (PIHP) has a documented Quality Assurance and Performance Improvement Program (QAPIP) that meets the required federal regulations: the Medicaid Managed Care rules, 42 CFR § 438, and requirements outlined in the PIHP contract.

SWMBH has a quality program that is in compliance with the Michigan standards by identifying 1) an adequate organizational structure which allows for clear and appropriate administration and evaluation of the QAPIP; 2) the components and activities of the QAPIP; 3) the role for recipients of service in the QAPIP; and 4) the mechanisms or procedures to be used for adopting and communicating process and outcome improvement.

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Customer Satisfaction Survey

SWMBH is conducting a Satisfaction Survey for customers served by any CMH in the region – Barry, Berrien (Riverwood Center), Branch (Pines Behavioral Health), Calhoun (Summit Pointe), Cass (Woodlands BHN), Kalamazoo (ISK), St. Joseph (Pivotal), and Van Buren.

The survey is 100% voluntary and confidential.

The purpose of this survey is to collect your views on the services and programs you or your immediate family members have received. It takes ~3 minutes to complete.

Click Here to Complete Survey
or scan the QR code below.