Service Numbers

Main Line: 800-676-0423
Customer Service: 800-890-3712
Compliance Hotline: 800-783-0914
Substance Use Treatment Access: 800-781-0353

Veteran Navigator: 269-488-6853

SWMBH Commons – Partners

Nondiscriminatory Statement

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Quality & Surveys

The Michigan Department of Health and Human Services (MDHHS) requires that each specialty Prepaid Inpatient Health Plan (PIHP) has a documented Quality Assurance and Performance Improvement Program (QAPIP) that meets the required federal regulations: the Medicaid Managed Care rules, 42 CFR § 438, and requirements outlined in the PIHP contract.

SWMBH has a quality program that is in compliance with the Michigan standards by identifying 1) an adequate organizational structure which allows for clear and appropriate administration and evaluation of the QAPIP; 2) the components and activities of the QAPIP; 3) the role for recipients of service in the QAPIP; and 4) the mechanisms or procedures to be used for adopting and communicating process and outcome improvement.


Customer Satisfaction Survey

SWMBH is conducting a Satisfaction Survey for customers served by any CMH in the region – Barry, Berrien (Riverwood Center), Branch (Pines Behavioral Health), Calhoun (Summit Pointe), Cass (Woodlands BHN), Kalamazoo (ISK), St. Joseph (Pivotal), and Van Buren.

The survey is 100% voluntary and confidential.

The purpose of this survey is to collect your views on the services and programs you or your immediate family members have received. It takes ~3 minutes to complete.

Click Here to Complete Survey
or scan the QR code below.




SWMBH Quality Assurance and Performance
Improvement Program Plan

FY 2024 QAPIP Plan

SWMBH Quality Assurance and Performance
Improvement Program Evaluation

FY23 QAPIP Evaluation Report

CMHSP SUD Site Review Summary
2023 CMHSP SUD Site Review Summary

Fee for Service SUD Site Review Summary
FY23 FFS SUD Site Review Summary

Regional Customer Satisfaction Survey
2023 Customer Satisfaction Survey Results

For the SWMBH Main Line, call
For the SWMBH Compliance Hotline, call
For SWMBH Customer Service, call
For SWMBH Substance Use Treatment Access, call
For SWMBH Veteran Navigator