Service Numbers

Main Line: 800-676-0423
Customer Service: 800-890-3712
Compliance Hotline: 800-783-0914
MI Health Link Customer/Crisis: 800-675-7148
Substance Abuse Treatment Access: 800-781-0353
SWMBH Portal  Reset Password


                        Give Us a Call!

Learn what Southwest Michigan Behavioral Health means to you

Southwest Michigan Behavioral Health (SWMBH) is the Prepaid Inpatient Health Plan (PIHP) for eight Michigan counties. SWMBH partners with the Community Mental Health (CMH) and substance use disorder agencies of these counties. SWMBH and its partners offer behavioral health services to adults with severe and persistent mental illness, children with severe emotional disturbance, and individuals with intellectual/developmental disabilities. SWMBH serves as the Regional Coordinating Agency to provide services to persons with substance use disorders. SWMBH manages the benefits for Medicaid, Healthy Michigan Plan (HMP), MI Health Link and Block Grant. As the manager of benefits, SWMBH will make sure that services are based on your needs. Goals are set within the guidelines set by the state of Michigan. SWMBH ensures that you and your family members are treated with dignity and respect at all times.

The Counties who are members of SWMBH are:

SWMBH also makes sure that you have a say in what services are provided to you. This will be done in ways that you can understand. If you are unable to read or understand your service documents, please let us know. We will help you understand. We use interpreters, can translate documents, or have someone read the information to you. At SWMBH we seek to fully support the recovery of each customer. Your provider will work with you to use the natural supports (such as family and friends) around you. SWMBH encourages you to give suggestions to improve our services. 

Contact Customer Services

The team at SWMBH is ready to help you with your goals and dreams. We are available to answer your questions and concerns. We are here to ensure that you are receiving the services and support that you need. Our customer service staff are here to assist you as you make your way through your journey of recovery. If you have any questions about our services, please do not hesitate to reach out to us.

If you are not sure who your customer service staff is, please call us at 1-800-890-3712 and we will direct you to the right staff. MI Health Link/Duals members can reach a member/customer services representative at 1-800-676-5814. SWMBH customer services can connect your call to any of our local Customer Service offices or any network provider agency.

For the SWMBH Main Line, call
For the SWMBH Compliance Hotline, call
For SWMBH Customer Service, call
For SWMBH Substance Use Treatment Access, call
For SWMBH MI Health Link Customer/Crisis, call